Terms of Service
Welcome to myhighwayinn.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Highway Inn’s relationship with you in relation to this website.
The term ‘Highway Inn’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 94-830 Moloalo Street, #101, Waipahu, HI 96797. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Highway Inn’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
Privacy Policy
Highway Inn is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Highway Inn may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 04/01/10.
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@myhighwayinn.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 94-226 Leoku Street, Waipahu, HI 96797.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Return and Refund Policy
We have a 15-day return /refund policy, which means you have 15 days after receiving your item to request a return / refund. If the product has not shipped, we will also work with you to change, refund or reschedule your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Perishable Items cannot be returned. We will only refund for perishable items that have arrived fully thawed owing to shipping delays beyond the duration of service requested – e.g. 48 hour shipping. Please get in touch if you have questions or concerns about your specific item.
To start a return, you can contact us at Catering@myhighwayinn.com or contact us via the shopify website or call 808 369 8846
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Catering@myhighwayinn.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Policy
FOOD
IMPORTANT NOTE ON SHIPPING FOOD TO US MAINLAND – PLEASE READ CAREFULLY TO SET EXPECTATIONS
‘2-day’ and ‘overnight’ refer to the UPS Service, and not to the elapsed time from the time you place an order.
Also, because of time-zones and flight schedules, UPS definitions vary slightly.
To ensure your food arrives in the best condition, we will ship food ‘2-day’ on Monday & Tuesday evenings only to the U.S. Mainland. Hence your food will arrive Wednesday/Thursday or Thursday/Friday on the Mainland. Once we have prepped your order our system will generate a tracking number that will be emailed to you.
- Thus, orders received for ‘2-day’ shipping out-of-state before 12:00 noon (HST) on Monday will ship Monday or Tuesday evening from Hawaii for delivery on the mainland.
- And orders received for ‘2-day’ shipping out-of-state before 12:00 noon (HST) on Tuesday will ship Tuesday evening from Hawaii for delivery on the mainland.
- ‘Overnight’ orders received before 12:00 noon (HST) on Sunday will ship Monday Morning for Tuesday/Wednesday delivery.
- ‘Overnight’ orders received before 12:00 noon (HST) on Monday will ship Tuesday Morning for Wednesday/Thursday delivery.
- ‘Overnight’ orders received before 12:00 noon (HST) on Tuesday will ship Tuesday evening for Thursday/Friday delivery.
One final note – the coolers for shipping are in short supply. Despite having a regular delivery of coolers, at times we may have to wait for coolers to arrive in Hawaii before we can ship food out.
SHIPPING WITHIN HAWAII – PLEASE READ CAREFULLY TO SET EXPECTATIONS
We offer overnight shipping Monday thru Wednesday. Orders that arrive after noon on Wednesday will be shipped the following Monday or Tuesday.
One final note – the coolers for shipping are in short supply. Despite having a regular delivery of coolers, at times we may have to wait for coolers to arrive in Hawaii before we can ship food out.
MERCHANDISE
We will ship all merchandise out USPS Priority Mail the same day if the order is received before 12:00 noon (HST), Monday to Friday, and on Monday for all orders received between Noon on Friday and the subsequent Monday. Once we have prepped your order our system will generate a tracking number that will be emailed to you.